CRM & Email Marketing

Nurturing and interacting with your customers

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Data is king. Studies suggest that it takes an average of 7 touchpoints of communication with customers before they are comfortable enough to buy from an online source. Intelligent CRM & email marketing helps you to engage with prospects and existing customers, ensuring your company is the one they think of when they need your service.

We Are Sweet creates, operates or manages platforms that can track, remind and automatically follow up potential leads based on their previous behaviours.

Lucrezia Bilgeri

Global CRM Marketing Manager
Dorchester Collection

Proactive support and keen eye for detail is what comes to mind when I think about We are Sweet. They have been helping with flawlessly, designing HTML emails for our portfolio of nine of the world’s finest luxury hotels.

Email Marketing

We design, build and send HTML marketing emails. While one of the more traditional methods for increasing sales and reinforcing customer relations, it works. We use an approach that ensures emails send and display correctly for customers so they don’t go unnoticed or end up in junk folders. We’re savvy with the GDPR and can help you create effective email campaigns.

CRM systems

There are a lot of options to choose from in the CRM software arena. We Are Sweet have vast experience in working with the popular names: Mailchimp, Hubspot, Infusionsoft, Adobe Campaign to name a few. We take the time to work with our clients and understand their objectives to advise on systems and software that fit their requirements. If you already use one of the aforementioned - talk to us!

Analysing Results

There is no secret one-size-fits-all marketing formula for advertising online. Constant testing and review is needed to keep things running optimally. We can assist with tracking how effective your online marketing is and help you to make sense of analytics results and turn them into meaningful statistics. This enables you to reduce wasted spend and improve conversions.

Integrating Systems

Customer data and operational management data often reside in different locations, on different servers or systems. Our technical expertise allows us to interconnect and share data across different systems. This has led to integrations between internal service desk software, POS systems, ERP, MIS and other internal management systems. This is a new level of CRM possibilities.


We have helped numerous clients to become GDPR compliant online. The rules have had a huge impact on how customer data is stored, used and shared but we can make sure you stay on the right side of the law and handle data correctly.


The biggest challenges in marketing are manpower, time resources and budget. We help clients to automate their operations to save time, effort and money, allowing them to focus on the more important things.

Book your initial consultation

We offer a free of charge 30 minute consultation with one of our CRM specialists to explore how you can engage more effectively with your customers.